Originally Posted on LinkedIN.
I’ve written multiple articles and had long discussions on having empathy for your client and your customer. It’s your understanding and ability to live in their shoes, fear their fears, feel their joys and try to get an idea of what they truly want that is the invaluable secret sauce you need to make ok work become better. In the long run if you fake it or are unable to feel it, your lack of empathy that will drive you – or your client – out the door. Continue Reading →